![]() Because I had other pending insurance claims that had not come in yet, I wound up ******* the hospital. Deductible payment was due upfront before appt. Horrible billing and customer service!It all started in March 2022. I will NEVER EVER go back to the neurology at sacred heart in *********! EVER To not have information relayed, as important as this was, was beyond unprofessional and put me scrambling for help left and right to find someone to submit an order for me for some medication. I dont think people understand how important medication is for individuals that have neurological disorders or any type of disorder. Asked for help to have someone submit an order for my meds and her response was Ill set you up with so so and ask him. ![]() Clearly, no information relayed to me in any way. Then she went to say he was no longer employed with the company. Stated, it couldnt be because I havnt been seen since ****, granted I had an appointment in October 2023 per my neuro. The girl at the front desk, was very rude and unprofessional. After numerous calls being unanswered, no interaction with my pharmacy, I took a drive there. I have been waiting over a week to get a refill on my seizure medication submitted to my pharmacy. I have tried to resolve these issues for 3 years and it is still happeneing. i have no means to pay a ******* bill behalf of Ascension billing duplicagte error. I went through an ordeal with my son's bill from one **** and he had to pay as a result of Ascension billing error or this would go on his credit. Now trying to double bill and send me a ******* bill for something your billing department made a mistake on! They have made countless errors and many of mine and my son's bills from 2020-2023, I can't even use your facilities any longer. I tried everything to remedy the issue but no help. They messed my son's bill up for a year and it was too late by the time we appealed he had to pay a bill that was not his responsibility your ******* ******, And Macomb Twp ship facility has incorrectly billed mine and my familys lab bills, procedures for 2-3 years now. It has caused three years of stress anxiety time and money, and my husband use to work for IT Ascension Health, still today I am having billing issues now from a procedure on 11 17 22 and it was double billed and B illed incorrectly and now they are trying to collect again it's fraudulent. We must respond whether we agree with your complaint/grievance or not.I have had nothing but a horrible experience with billing at your Macomb Township St **** Ascension. If we don’t agree with part or all of your complaint/grievance or don’t take responsibility for the problem you are filing, we will let you know and include reasons for this answer. If you have a “fast” complaint, it means we will give you an answer within 24 hours. If your health condition requires us to answer quickly, we will do so.Ĭomplaints made because we denied your request for a “fast coverage decision” or a “fast appeal” will automatically be considered a “fast” complaint. However, if we take this extension, we will notify you or your representative. If we need more information and the delay is in your best interest or if you ask for more time, we can take up to 14 more calendar days (44 calendar days total) to answer your complaint/grievance. Most complaints/grievances are answered no later than 30 calendar days from the date you file your complaint. If you call us with a complaint/grievance, we might be able to give you an answer on that same phone call. We will look into your complaint/grievance and, if possible, give you an answer right away. ![]() What do we do when you file a complaint/grievance?
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